❓ Help Center
Frequently Asked Questions
Answers for travellers about uploading, Auto-Edit vs paid plans, publishing, destinations, and privacy. Kreators and admins have their own Help Centers in the Kreator Hub and Admin portal.
Getting Started
Can I sign in with my username or mobile number?
Yes. The sign-in box takes your email or your username, with your password. Customers can also use Login with Mobile: enter your number and the one-time code we send. Admins and Kreators confirm each sign-in with a code sent to their email.
What is Kaun Banega Traveller?
A travel quiz in the Customer app, on Explore and while an Auto-Edit renders. Answer 25 questions about India's places for Yatra Points, a badge for a perfect game and a spot on the weekly leaderboard. Points are just a score: they have no cash value and can't be exchanged for anything.
Uploading & Videos
What's the difference between Auto-Edit and a paid editing plan?
Auto-Edit is free and you do it yourself in the Editing Room: style, filters, transitions, text and music, with 3 free tries per video (₹19 for 5 more, unlimited with CMT Plus). Basic (₹49) and Advanced (₹99) are made by a Kreator, or you can book a Kreator's own package (₹49–₹299). Pay Now goes to checkout; Pay Later saves the project so you can pay within 24 hours.
How long is my raw footage kept?
Raw clips are deleted 24 hours after upload if you never start Auto-Edit and never complete payment on a paid plan. An Auto-Edit result is removed 24 hours after the job finishes. For a paid edit, the raw footage is deleted 48 hours after the edit is approved, and the HD file can be downloaded for 24 hours after approval. A dispute hold pauses that cleanup.
Can I download my finished video?
Before it's published, an Auto-Edit project gives you one 1080p copy (Download or Share use the same allowance). A paid Kreator edit can be downloaded as often as you like for 24 hours after it's delivered, so save it then. Once a video is published, anyone can download its published copy from the feed.
Editing & Kreators
How do I review my Kreator's edit?
When it's ready we tell you, and it appears on the project in My Videos. Watch it, then Approve Final Edit, or Request Revision with your notes while you have revisions left (Basic 1, Advanced 2, a package its own number). Once they're used up you can Ask Content My Trip for help instead. If you don't answer within 24 hours, the edit is approved automatically.
What happens if my paid edit is late?
Every paid edit is due within 2 days. If the Kreator misses it, they get one extra day and we tell you. If it's still not delivered, we hand it to another Kreator with a fresh 2 days, and until an edit is delivered you can cancel instead from the project: your payment is refunded in full, or a CMT Plus free edit is given back.
What are Kreator packages?
Kreators sell their own editing packages, from ₹49 to ₹299, each with its revisions and finished length. Book one from the Kreator's profile; it goes straight to them and is delivered within 2 days. If it has to move to another Kreator you can take a full refund instead, until an edit has been delivered.
Can I add a voice-over to my edit?
Yes, in the Editing Room's audio section. Record one while the video plays, import an audio file you already have, or, where it's offered, type a script and have it read out. You can set its level, trim it and add a voice effect. After an Auto-Edit finishes you can also add a voice-over to that finished video without using an Auto-Edit try.
Can I reuse another reel's look as a template?
Yes. Popular reels show Use this template, and your own projects have Use as template. From your own reel everything carries over; from someone else's reel only its look (style, theme, filter, transitions, pace, music from our library), never their words or footage, and only if its owner allows it. Nothing renders until you click Create.
Payments & Wallet
What is CMT Plus?
Our membership: ₹99 for 30 days or ₹999 for 365 days. While it's active you get unlimited Auto-Edit (up to 30 renders a day), one free Basic edit in every 30 days, and 10% off other Basic and Advanced edits and Kreator packages. It doesn't renew by itself for now: buy the next period when you want it. Open CMT Plus in the menu.
Where can I see my payments and receipts?
Open Payments & receipts from the profile menu. Every order is listed with its receipt.
Account & Privacy
Can other people use my hooks or my edit style?
Only if you allow it. Two switches, both off by default: Allow others to use my hooks (the short teasers cut from your published videos) and Allow others to use my edit style (your reel's look as a template, never your words or footage). Find them in your profile, or in the app under Account → Privacy & data. Turning one off stops new uses at once.
Can I download a copy of my data?
Yes. Open Privacy & Data from the profile menu and download your data: a ZIP of your profile, projects, payments and comments, ready at once.