1. Overview
Content My Trip sells digital editing services and memberships; nothing is shipped. All prices are in Indian rupees and include applicable tax, and every payment is taken through Cashfree Payments. This policy says what can be cancelled and when money comes back. Where it says a refund is “reviewed”, that means a member of our team checks the request and approves or declines it; no refund is issued automatically.
2. Auto-Edit and credits
Auto-Edit is free, with three attempts per video. An attempt that fails, is cancelled, or produces no output is not counted against you. You can buy extra attempts as a pack of five credits for ₹19; credits belong to the video they were bought for and cannot be moved to another video or account. Credits already used are not refundable. If a pack was bought by mistake and none of its credits have been used, contact us within 7 days and we will refund it.
3. Kreator plans
The Basic (₹49) and Advanced (₹99) plans route your footage to a human Kreator. You can pay at upload or choose Pay Later and pay any time before a Kreator starts. A Pay Later upload that is never paid is simply not edited, and its raw footage is deleted after 24 hours; nothing is charged.
Once paid, you can request a full refund from the assignment page as long as a Kreator has not started work. After work has started, contact us; we will consider a partial or full refund depending on what has been delivered. If we cannot complete an edit we accepted, you are refunded in full.
4. Kreator bids
When you offer a bid for a Kreator to take your edit, the amount is paid when the bid is placed. If the request is declined or cancelled before a Kreator is assigned, the full amount is refunded. After assignment, the rules in section 3 apply.
5. CMT Plus membership
CMT Plus costs ₹99 for 30 days or ₹999 for a year. While it is active you get unlimited Auto-Edit (fair use: 30 renders a day), one free Basic edit in any 30 days, and 10% off other paid plans.
Renewal. Your membership does not renew by itself and nothing is charged automatically. When a period ends you can buy the next one from your account; buying before it ends adds the new period after the current one. A promotional price applies only to the period bought during the promotion. If we offer automatic renewal in future, it will be optional and this policy will say how it works before it starts.
Cancelling. If you simply do not renew, your benefits continue until the end of the period you have paid for; nothing further is charged and nothing is refunded for that period. If you would rather end the membership now, you can: access ends immediately and a pro-rata refund for the unused days, calculated on the amount you actually paid and the full period you bought, is filed for review; the ₹49 list price of any free Basic edit you took on that payment is deducted from it.
6. Live sessions
Watching or hosting a live session is free. No payments are taken for live sessions, so nothing is refundable there.
7. How refunds are processed
Approved refunds go back to the original payment method through Cashfree Payments. Banks and card issuers usually show the money within 5 to 7 working days, occasionally longer for some banks; we cannot speed up that part. Where a refund to the original payment method is not possible, we will agree an alternative with you. You will receive a confirmation when a refund is approved or declined, with the reason if declined. Kreator earnings are paid out to the bank or UPI details in your wallet and follow the payout rules shown there, not this policy.
8. Contact
To ask about a payment or refund, quote the receipt number from your payment receipt.
Email , or use Contact Support from your account.